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4 Simple Ways To Improve Your Business
Here’s a secret. It’s all about customer service. Here’s another secret. Simple isn’t the same thing as easy. There’s a huge difference between knowing what to do and actually doing it. With that said, here goes.* 1. Answer Your Phone I can hear the moaning. What’s that you say? You’re too busy to answer the [...]
Click to continue >>Logo Shmogo – What’s the Big Deal?
Last week I met with a company on the verge of big things. I can’t talk about what they do because the legalities aren’t in place yet and I don’t want to be sued. The point is they’re on board with the importance of a great website. They just seemed to “get it.” I love [...]
Click to continue >>Why Salespeople Get a Bad Name
Sales is a difficult profession. That’s why I have respect for good salespeople and contempt for bad ones. It can be very challenging out there when you have to make a sale to put bread on your table, or to satisfy a belligerent boss. Sadly, caving in to the pressure often takes the form of [...]
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Linda Samuels – Someone You Should Know
Linda Samuels has a rare psychological condition. She doesn’t hear the word no. It’s not that people haven’t said no to her. They have. Many times. She just turns it into an opportunity to re-invent herself. As a young woman growing up in Mansfield, Ohio, she had the grades and the desire to follow her [...]
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